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Nuestra historia

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2021
2022

¿Que hacemos?

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Frequently Asked Questions

Yes! Fashion Nova offers return shipping labels for US customers. Using return shipping labels is the recommended way to return your item to Fashion Nova, as you will be able to track your return and receive your credit much more quickly than if you were to send your return back yourself.

Return shipping labels can be purchased for $3.99 if you are returning a single item or for $7.99 if you are returning multiple items. Return shipping labels can be purchased and all returns can be submitted in our Returns Portal.

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.

  • Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • Damaged, defective, or incorrect items must be reported within 14 days of delivery.
  • Return drop-offs are not accepted at our DC or corporate office.

We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached. The following items are considered «Final Sale» and cannot be exchanged in-store:

  • Dresses
  • Bodysuits
  • Accessories
  • Shoes
  • Swim & Lingerie
  • Beauty
  • NovaKids
  • Sale Items

All items ending in $.00, .96, .97, and .98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and «Party Wear» (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.

Nuestro equipo de trabajo

Melissa Giraldo

Melissa Giraldo

Gerente
Adriana Restrepo

Adriana Restrepo

Gerente
Angie Velásquez

Angie Velásquez

Contadora
Veronica Graciano

Veronica Graciano

Administradora
Rodrigo Vélez

Rodrigo Vélez

Jefe de Bodega
Yeidi López

Yeidi López

Jefe de Ventas
Robert Berrio

Robert Berrio

Diseñador Dráfico
Eliana Gómez

Eliana Gómez

Diseñadora de Modas

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